Shipping policy

I will process your order with care and make everything possible to make sure that your purchase arrives as soon as possible to you. Please note that order processing times are separate from the shipping times you see at checkout and may delay the shipping times. Also note that during the holidays, a higher volume of orders and postal services delays that are outside of my control may further delay your order. Your patience and support for my arts practice is greatly appreciated.

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at makiko@kanten.ca with your name and order number, and I will look into it for you.

Products Damaged in Transit

When your product is delivered, if you notice any damage to the box, please take a photo of the damage before you open the package and open the box in front of the carrier who delivered it. Photograph any damage to the artwork and email me as soon as possible at makiko@kanten.ca. Be sure the carrier documents the damage.

In the event that your order arrives damaged in any way, please email me as soon as possible at makiko@kanten.ca with your order number and a photo of the item’s condition. I will address your case individually and work towards a satisfactory solution.